General Terms and Conditions

Contractual Partner

The purchase contract is concluded with:

 

Fabotech Handels AG
Burgstrasse 6
CH-5012 Schönenwerd

 

CHE tax number: 106.784.211 VAT

 

You can reach our customer service for inquiries by phone on weekdays from 11:00 AM to 12:00 PM and 4:00 PM to 6:00 PM at the telephone number +41 (0)56 2212004,
or via email at info@fabotech.ch

 

General Terms
These terms and conditions of sale and delivery apply to all offers, order confirmations, deliveries, and services provided by Fabotech Handels AG (hereinafter referred to as Fabotech). By placing an order, the customer acknowledges these terms. Deviating provisions must be confirmed by Fabotech in writing in advance.

 

Offer
The presentation of products in the webshop does not constitute a legally binding offer, but rather an invitation to place an order. All offers are valid "while stocks last," unless otherwise specified for the products. Our offers/quotations are non-binding unless a specific validity period is mentioned, and are subject to prior sale. Requested quotations and cost estimates are always confidential and may not be copied or shared with third parties without the consent of Fabotech Handels AG. Errors as well as technical and aesthetic changes are reserved.

 

Conclusion of Contract in the WebShop
By clicking the "Place Order" button in the final step of the ordering process, you submit a binding order for the goods in the shopping cart. The purchase contract is concluded when we accept your order by sending an order confirmation or an invoice via email after receiving your order.

 

Prices
Prices are quoted excluding the applicable Swiss VAT and other price components. We reserve the right to adjust sales prices without prior notice. A price adjustment is considered a new offer. Prices shown in catalogs, brochures, and in the webshop are non-binding. For small orders, we charge a small quantity surcharge.

 

Shipping
Shipping costs depend on the quantity of goods ordered and the shipping method, and are visible in the webshop under "Shipping Costs" before submitting your binding order. Shipping is always at the expense and risk of the customer. Damages must be reported to the carrier immediately and documented in writing and with photographs. Delivery time for stock items is typically 2 to 5 days from receipt of the order or payment in case of prepayment. Different delivery times will be communicated in an order confirmation.

 

Inspection and Acceptance
The customer must inspect the delivery immediately upon receipt. Complaints can only be considered within 8 days of receipt of the goods, and must include the delivery document number. Deliveries are considered accepted if no timely written complaint is made. In the case of demonstrably defective deliveries, written and timely complaints are a prerequisite for Fabotech's choice of either free replacement or a credit for the value of the defective goods. Further claims for compensation are excluded.

 

Invoices
Invoices must be checked immediately upon receipt. The invoice amount is considered accepted if no written objection is made within 8 days of receipt of the invoice.

 

Payment Terms
For new business customers as well as private customers, delivery is made against prepayment. Existing business customers can order on account after a successful credit check. Payments must be made by the customer within 30 days of the invoice date, without deduction of discounts or expenses. Fabotech reserves the right to charge default interest at the bank's usual interest rate, as well as reminder fees, in the event of late payment. Fabotech may impose surcharges for certain payment methods.

 

Retention of Title
The delivered goods remain the property of Fabotech until full payment is received.

 

Warranty
Fabotech grants the standard Swiss warranty on all products, provided such a warranty is granted to Fabotech by the manufacturer and/or supplier of the product. Upon request, Fabotech will provide information about the relevant manufacturer's warranty. For new operating devices and dimmers, as well as repairs to operating devices and dimmers performed by Fabotech and used in lighting fixtures and installations over 5 years old, whose condition is unknown to Fabotech, the warranty is limited to the flawless function with the maximum load connected in the workshop area immediately after delivery of the new or repaired device, and to 6 months for the repaired or replaced material for lights that have been completely sent in and overhauled by Fabotech.
Returns under warranty for allegedly defective material require prior approval from Fabotech. Details on costs and return conditions can be found in the Fabotech return form, which will be sent to you after contact is made.

 

Liability
Fabotech disclaims any liability for direct and indirect damages, including but not limited to delays in delivery, poor material, faulty construction, or defective execution, including loss of profit, to the extent permitted by law. Fabotech is also not liable if the fulfillment of the contract is restricted or impossible due to force majeure. Liability for auxiliary persons is also excluded.

 

Returns
Returns of correctly delivered goods require prior approval from Fabotech and must be registered in writing within 8 days of receipt of the delivery. Items from manufacturers that do not accept returns, items that are not in their original packaging, incomplete, or no longer in new condition cannot be returned. Electronic components such as transformers, LED drivers, dimmers, LED strips, or LED modules, as well as items ordered on customer request, are excluded from returns. Further details on costs and return conditions for returns and allegedly defective material can be found in the Fabotech return form, which will be sent to you after contact is made. Unannounced return shipments and warranty shipments will not be accepted.

 

Technical Specifications
Images, dimensions, weights, technical specifications, and packaging units in catalogs, brochures, and in the webshop are not binding.

 

Copyright
Copying and using content from our website, such as texts and images, especially those with embedded Fabotech or Belluci watermarks, as well as the full or partial reproduction of any kind, is only permitted with written permission from Fabotech.

 

Place of Performance, Jurisdiction, and Applicable Law
The place of performance and jurisdiction is the registered office of Fabotech Handels AG. Swiss law exclusively applies.

 

Final Provisions
Should individual provisions of these terms and conditions be or become invalid, the remaining provisions shall remain legally effective. Fabotech reserves the right to amend the terms and conditions at any time.

 

12/2023